Quality Staff
Dependable, helpful staff that understands the importance of good customer support. The team is trained and ready to meet any of your customer support needs.Speedy Responses, Whenever
We’re waiting for your call, whenever you need help. We pride ourselves on being a 24 hour a day, 7 days a week operation with staff available to assist you and your needs.
Trained to handle the demands
Our team is knowledgeable and fully prepared to meet any of your needs when it comes to your subscription. Any time of day, any day of the week, our staff is the best at what they do.Refund Policies
We guarantee you will be happy with our support. If you are unsatisfied with our service within the first month, we will refund your money back to the credit card used to make the purchase.Frequently Asked Questions
What if I forget my log in info?
That’s ok! If you forget your username or password can simply fill out the form on the home page or call one of our highly trained staff at +1-855-943-4089 +44-808-501-5715 and they will help you.
Can you explain to me what Billing Aid is?
Billing Aid is a team of service operators that cover hundreds of websites. They are open Monday to Sunday, 6am-6pm and are able to help you a wide variety of issues, such as cancellations, problems accessing the webpage, billing questions and much more.
I was a trial member so why are you still billing me?
All trial memberships become month to month memberships after the trial period has passed. If you do not want to be put on a monthly plan then you must cancel prior to the trial period being finished.
Is it possible to cancel my membership?
You can email us at [email protected], call us at +1-855-943-4089 +44-808-501-5715, or ask us via Live Support Chat.
What do I do if I can’t see the videos?
Installing the latest versions of Windows Media Player and Flash will usually allow you to view our videos. You may also experience constant rebuffing and/or a black video screen if your connection is not fast enough. Cable or DSL internet connections are recommended for optimal viewing of high quality video online. If you have updated your media player and connection speeds and are still having difficulties, contact us through [email protected], Live Support Chat , or +1-855-943-4089 +44-808-501-5715.
Additionally, your computer may need updates. Applications like Flash Player and Windows Media Player need to be up to date in order to play some videos. If you are noticing a black screen or a blank page when trying to play videos, we recommend you check for updates.
Why am I billed monthly?
All of our memberships are on a month-to-month basis. The charges are made monthly and will continue to recur unless you cancel via [email protected], Live Support Chat, or by speaking to one our service operators at +1-855-943-4089 +44-808-501-5715.
I canceled, but It looks like I’m still being charged. Why?
If you canceled within the trial period, you may still see a pre-authorization charge on your billing statement. That pre-authorization charge will be credited to your account, if your trial period hasn’t lapsed. You can contact your financial institution for more information.
Why isn’t my username or password working?
This could happen for a number of reasons. First, check to make sure you have entered your information correctly, keeping in mind that log in forms are case sensitive. You must enter into exactly the same as when you originally signed up. Some members experience difficulties when accessing the sign in page through an external link. If this is the case, try using a new window and attempting to log in again. You can do this most simply by entering the website address directly into your address bar and trying to access the page.
Additionally your internet browser may have temporary internet files interfering with your log in attempts. TO make sure this is not happening, delete your browsing history, cookies and temporary Internet files. These can be accessed through the tool bar on your Internet browser and deleted individually, for a specific time, or entirely.